Frequently Asked Questions
Learn more about LIFEID Medical ID
Medical personnel and emergency responders are trained to look at your wrist, around your neck, and in your wallet for personal and medical information in an emergency.
1- Go to Menu and ‘Register’ to create a profile or ‘Login’ to your current profile
2- To Add your LIFEID product click on ‘+ ADD LIFEID’ icon
3- To Add personal information, emergency contacts, medical information, and other information click on ‘+’ icons related to each tab
4- Click save every time you edit or update your profile
Yes, you can. Click ‘Add Account’ on the left side of your profile dashboard and add friends or family members. You can edit information and activate LIFEID products for them.
The additional profile will appear on the left side panel of your dashboard.
2- Click ‘ADD LIFEID’
3- Type in the ‘LIFEID CODE’ field the six-digit number/letter on your LIFEID product
4- You can ‘Activate’ or ‘De-Activate’ GPS tracking from here
LIFEID utilizes all web technology available to keep our customers safe. Your emergency contacts are alerted with a GPS text with the time and location every time your LIFEID is scanned.
You can opt-in for this FREE option through your profile dashboard. Click the LIFEID product you want to edit in your profile and click to activate or de-activate GPS texting.
If you are not satisfied with your LIFEID order for any reason, you can return it for a full refund or exchange no questions asked.
If you are not satisfied with your order for any reason, you can return it for a full refund or exchange. Additionally, our LIFEID QR ID carries a lifetime guarantee. That is correct — if you are tough enough to wear out our steel LIFEID, we will replace it at no charge.
A MEDWALL is your ‘medical wall’ personal web page that is linked by the QR on your LIFEID product and immediately displays the CRITICAL medical information you choose to provide through your profile dashboard. When emergency personnel or anyone scans your LIFEID they immediately gain access to your CRITICAL information which you choose to make visible to them.
This information can make all the difference when you’re hurt and unable to answer questions yourself. YOU DECIDE what information you want to be displayed including emergency contacts and details on any medical conditions such as allergies, medications you’re currently taking, or conditions like asthma, autism, diabetes, Alzheimer’s, epilepsy, heart disease, COVID-19, “long COVID,”etc.
Absolutely. Anytime as many times as you would like. Simply log in to your LIFEID.health profile, click on the PROFILE INFO tab, and in the box below Medical Information, write the critical medical information you want to appear when your LIFEID is scanned.
Your Emergency Contact Information is visible to anyone who scans your LIFEID or enters your tag number using the URL. The information displayed on your LIFEID Bracelet, Helper, or Apple Sleeve is totally in your control and you can change the information as often as you like.
Many smartphones have a QR reader pre-loaded and virtually all can download one. But you don’t need a QR reader app to use LIFEID and neither does the emergency responder. If the person who needs your Emergency Contact Information (access to your MEDWALL) doesn’t have one, they can just type in OUR website URL and enter the unique code found on your tag or sticker.
Also, as of 2018 Apple phone cameras (with iOS 11 operating system) have a standard QR Reader built in them. When you put a QR Code in front of your phone camera it will automatically scan it.
Yes, they are. QR codes are used in many different ways. During the Covid-19 pandemic, you noticed most restaurants handed you a QR code instead of a menu. LIFEID has repurposed QR Codes for this type of emergency medical use and first responders are increasingly trained to look for medical tags labeled LIFID.
Remember, when a LIFEID is scanned, the only information that is revealed to the scanner is what you decide to write in your profile ‘Personal Info’ (MEDWALL) area, and NOTHING ELSE.
We take security seriously and hold all information you provide securely. We will never sell your account details (name, postcode, gender, DOB, and email address) to third parties.
Absolutely not. Your Emergency Contact Information isn’t held on your phone so there is no way to get the information from just bumping your phone.
How does The Health Portability and Accountability Act (HIPAA) control the use and security of your health information?
HIPAA does not control your use of your health information. HIPAA grants you the legal right to view and access your legal health record. It is a set of federal rules designed for health care providers, health insurance companies, and other identified “covered entities” that control who can look at and receive your health information. HIPAA regulations also ensure that your privacy is protected to the greatest extent, with best practice policies and safeguards in place to minimize any exposure or misuse.
Must LIFEID.health comply with HIPAA?
No, we are working on behalf of health care consumers who are exercising their legal right to obtain, aggregate, and use their health information. Because we are not what the federal government considers a “covered entity”, LIFEID.health is not subject to HIPAA regulations.
Just because LIFEID.health is not legally required to be HIPAA compliant does it still meet its security standards?
Yes! We respect your privacy and understand the importance of securing your information. Therefore we choose to meet the highest possible standards to earn your trust. We meet the technical, physical, and administrative safeguard requirements defined by the HIPAA Security Rule to be considered “safe” with regards to privacy protection for the LIFEID.health Private Profile. The LIFEID.health Public profile is designed to be shared in case of emergency and falls outside of HIPAA for this reason.
In addition to following HIPAA security recommendations, LIFEID.health adheres to the FTC’s Security by Design Guidelines:
– Data security is carefully considered for each component of the LIFEID.health platform
– Data is encrypted both in transit and at rest
– LIFEID.health is protected from common vulnerabilities
– Our team stays current with knowledge of new vulnerabilities and keeps software appropriately updated