Frequently Asked Questions (FAQ)
Free Lifetime Replacement – Damaged or unusable LIFE ID faceplates replaced at no cost. Simply send a photo of the damaged item, and we’ll mail a new one.
Free Exclusive Products – Subscribers receive complimentary LIFE ID gear (e.g., fridge magnets, helmet stickers).
Free Upgrade Every 3 Years – Get a new LIFE ID every 3 years for life. Submit a photo of your old one, and we’ll ship the latest version.
Flexible Code Management – Activate or deactivate LIFE ID codes anytime via your profile—no limits.
Share with Family & Friends – Add up to 5 additional members to your profile without extra subscription fees.
Instant EHR Access – View your Electronic Health Records (EHR) anytime through your LIFE ID profile in 2026.
1- LOGIN
2- Click ‘ADD LIFE ID’
3- Type in the ‘LIFE ID CODE’ field in your profile the six-digit number/letter on your LIFE ID product faceplate
4- You can ‘Activate’ or ‘De-Activate’ GPS tracking from here
We know managing payments can be tough sometimes. To help, we’re offering an extended 3-month free trial of LIFE ID—just email us to request it.
How to claim:
- Set up or register your LIFE ID profile (if you haven’t already).
- Email us at support@lifeid.health and include the email linked to your profile.
We’re here to make sure you keep access to the services you need.
Thank you for being part of LIFE ID.
Best,
Marcus
Founder, LIFE ID
You can add and delete as many LIFE ID codes to your profile as you like. There are no limits. You do not need a duplicate code since each code is unique and needs to be added separately.
Your LIFE ID profile and its information are always saved and secure, even if there is no code attached to your profile.
Adding or deleting LIFE ID codes does not change the information within the profile.
You can temporarily de-activate your LIFE ID and activated when needed as well.
Nope. Adding or deleting LIFE ID codes does not change the information within the profile.
You can add or delete as many LIFE ID codes to your profile as you like. There is no limits to this function.
Yes. Click ‘Add Account’ on the left side of your profile dashboard and add friends or family members. You can edit information and activate LIFEID products for them.
You can now add and edit information for this person from your profile.
The additional profile icon will appear on the left side panel of your dashboard.
You can add and delete as many LIFE ID codes to your profile as you like. There are no limits. You can temporarily de-activate your LIFE ID and activate it when needed as well.
You can easily verify your subscription status by logging into your LIFE ID profile. On the left side, under “ACCOUNT SETTINGS”, simply navigate to “SUBSCRIPTIONS” to view your active subscription details. information you want to appear when your LIFEID is scanned.
Your Emergency Contact Information is visible to anyone who scans your LIFEID or enters your tag number using the URL. The information displayed on your LIFEID Bracelet, Helper, or Apple Sleeve is totally in your control and you can change the information as often as you like.
Absolutely. Anytime as many times as you would like. Simply log in to your LIFEID.health profile, click on the PROFILE INFO tab, and in the box below Medical Information, write the critical medical information you want to appear when your LIFEID is scanned.
Your Emergency Contact Information is visible to anyone who scans your LIFEID or enters your tag number using the URL. The information displayed on your LIFEID Bracelet, Helper, or Apple Sleeve is totally in your control and you can change the information as often as you like.
How does The Health Portability and Accountability Act (HIPAA) control the use and security of your health information?
HIPAA does not control your use of your health information. HIPAA grants you the legal right to view and access your legal health record. It is a set of federal rules designed for health care providers, health insurance companies, and other identified “covered entities” that control who can look at and receive your health information. HIPAA regulations also ensure that your privacy is protected to the greatest extent, with best practice policies and safeguards in place to minimize any exposure or misuse.
Must LIFE ID comply with HIPAA?
No, we are working on behalf of health care consumers who are exercising their legal right to obtain, aggregate, and use their health information. Because we are not what the federal government considers a “covered entity”, LIFE ID is not subject to HIPAA regulations.
Just because LIFE ID is not legally required to be HIPAA compliant does it still meet its security standards?
Yes! We respect your privacy and understand the importance of securing your information. Therefore we choose to meet the highest possible standards to earn your trust. We meet the technical, physical, and administrative safeguard requirements defined by the HIPAA Security Rule to be considered “safe” with regards to privacy protection for the LIFE ID Private Profile. The LIFE ID Public profile is designed to be shared in case of emergency and falls outside of HIPAA for this reason.
In addition to following HIPAA security recommendations, LIFE ID adheres to the FTC’s Security by Design Guidelines:
– Data security is carefully considered for each component of the LIFE ID platform
– Data is encrypted both in transit and at rest
– LIFE ID is protected from common vulnerabilities
– Our team stays current with knowledge of new vulnerabilities and keeps software appropriately updated
Start With Basic Information
- Add more info as needed to complete your profile
- Preview and adjust your information as many times as you like
- Click SAVE every time you update your information
TIP: You can check your daily medication schedule by scanning your LIFE ID
Dual Guarantee: Lifetime Hardware & Lifetime Service
Your purchase is protected by our dual guarantee:
A Lifetime Replacement Guarantee for your QR Faceplate: We will replace your LIFEID code faceplate if it ever becomes scuffed, faded, scratched, or unreadable—for any reason.
A Lifetime LIFEID Code Service Guarantee: Your unique emergency ID code and its associated online profile are guaranteed to remain active forever.
Limited Lifetime Warranty Against Defects
At LIFEID, we build our products to last. In addition to our 60-day return policy, your purchase is protected by a Limited Lifetime Warranty that covers defects in materials and workmanship for the lifetime of the product.
These guarantees are valid only for the original purchaser from an authorized seller, like our official eBay or any other store.
Dear LIFE ID Users,
We want to take a moment to clarify the nature of the free GPS texting feature within LIFE ID. This service is currently offered as a free BETA feature and is provided as a courtesy to enhance your safety experience. However, please note that it is subject to suspension or modification at any time without prior notice.
Key Points to Remember:
- Intended Use Only: The GPS texting feature is designed for emergencies when your LIFE ID band is scanned by a mobile device. Misuse or exploitation of this feature (e.g., triggering notifications outside its intended purpose) may result in disruptions or suspension of service.
- Beta Status: As a BETA service, this functionality may encounter issues or limitations. It is provided “as is,” and we cannot guarantee uninterrupted performance.
- No Liability: LIFE ID is not responsible for individual instances of text notifications, especially those triggered outside the intended emergency use case.
This feature is an optional, complimentary addition to your LIFE ID service—not a guaranteed or contractual obligation. We appreciate your understanding and cooperation in adhering to these guidelines to help us maintain the integrity of the system.
For full details, please review our Terms of Service and FAQs.
We take security seriously and hold all information you provide securely. We will never sell your account details (name, postcode, gender, DOB, and email address) to third parties.
The 6-digit LIFE ID code is how the QR code on your faceplate connects to your LIFE ID profile
Also, the code provides a second way of obtaining access to your Medwall through the FIRST RESPONDERS HERE portal
To see portal:
You can indicate DNR or similar things on your LIFE ID Medwall, however only hospital admins are legally bound to those terms, not EMT or first responders.
A MEDWALL is your ‘medical wall’ personal web page that is linked by the QR on your LIFEID product and immediately displays the CRITICAL medical information you choose to provide through your profile dashboard. When emergency personnel or anyone scans your LIFEID they immediately gain access to your CRITICAL information which you choose to make visible to them.
This information can make all the difference when you’re hurt and unable to answer questions yourself. YOU DECIDE what information you want to be displayed including emergency contacts and details on any medical conditions such as allergies, medications you’re currently taking, or conditions like asthma, autism, diabetes, Alzheimer’s, epilepsy, heart disease, COVID-19, “long COVID,”etc.
Yes. LIFE ID works all around the world in multiple languages. Wherever in the world there is internet your LIFE ID will work.
No worries!
Our policy on damaged LIFE ID (faceplate) is:
Please deactivate or delete the lost LIFE ID. Please email us with your LIFE ID code and login email information.
Lastly, provide us your shipping address so we can mail you a replacement which will arrive in 5 to 7 business days.
This applies only to the faceplate and not the entire product.
Note: You can add as many LIFE ID codes to your user profile as you wish.
LIFE ID Mag Purple band operation video
MAG PURPLE VIDEO
LIFEID utilizes all web technology available to keep our customers safe. Your emergency contacts are alerted with a GPS text with the time and location every time your LIFEID is scanned.
You can opt-in for this FREE option through your profile dashboard. Click the LIFEID product you want to edit in your profile and click to activate or de-activate GPS texting.
Medical personnel and emergency responders are trained to look at your wrist, around your neck, and in your wallet for personal and medical information in an emergency.
Yes. You can list your medications in your profile, edit and change it as needed and scan your LIFE ID to see your medication schedule.
In case your LIFE ID QR code is un assessable this is a second way for First Responders or a good samaritan to obtain access to your Medwall through the FIRST RESPONDERS HERE portal.
See portal here:
If you are not satisfied with your LIFEID order for any reason within 60 days. You can return it for a full refund or exchange no questions asked.
Why Subscription Fees Are Necessary
The security and accessibility of your vital medical information is our top priority. To ensure the highest standards of data protection and service availability, we invest heavily in specialized, highly secure data centers that meet stringent industry regulations. We also continuously maintain and upgrade our systems to protect against emerging threats and vulnerabilities. These costs have increased significantly over time, and we can no longer absorb them without additional revenue.
What Your Subscription Supports. Your subscription will directly support:
Data Security: Maintaining robust security measures, including encryption, firewalls, and intrusion detection systems, to protect your sensitive information from unauthorized access and data breaches.
System Maintenance: Ensuring uninterrupted access to your medical records by continuously monitoring our systems, performing regular backups, and promptly addressing any technical issues that may arise.
Future Enhancements: Developing new features and services, such as personalized health insights, telemedicine integration, and wearable device connectivity, to improve your experience and help you take control of your health.
When scanned by a first responder or others, the LIFE ID QR medical ID allows access to immediate critical medical information and emergency contacts. In addition, when your QR-coded medical tag is scanned your emergency contacts receive a text message with a GPS location, showing exactly where and when your tag was scanned.
MORE INFO HERE
Our sites have security measures in place to protect the loss, misuse, and any alteration of information is done with our control. All user databases are password protected. Only our authorized personnel or our Associates can decode this information and such personnel will only do so in accordance with our, or their, privacy policy.
Remember, when a LIFEID is scanned, the only information that is revealed to the scanner is what you decide to write in your profile ‘Personal Info’ (MEDWALL) area, and NOTHING ELSE.
Absolutely not. Your Emergency Contact Information isn’t held on your phone so there is no way to get the information from just bumping your phone.
However, for accessibility reasons we provide a portal for First Responders to check a LIFE ID code in our website in case the physical product is damaged. Your LIFE ID code provides access to your Medwall.
Access portal below
