Understanding Your LIFE ID Subscription – Important Information
Dear LIFE ID User,
We appreciate you. Truly. You are why we do what we do.
Every day, you trust LIFE ID to speak for you in an emergency. That trust means the world to us, and we take it seriously.
However, we have received some emails recently from users asking why they were charged for a subscription renewal or why they have a subscription at all. We want to take a moment to clarify, because LIFE ID is different from other subscriptions you may be used to.
LIFE ID is not Netflix. It is not Starbucks. It is not a music or meal delivery service.
LIFE ID is a life-saving medical device. Your subscription keeps your secure medical profile active so that first responders can access your critical health information when every second counts. Without an active subscription, that access goes away.
We will never automatically turn off access to something that could save your life. That is why your subscription renews automatically unless you specifically request otherwise.
Here is what we need from you:
If you do not wish to renew your subscription, please let us know before your renewal date. We will handle it promptly and without question.
If you wait until after the renewal and then email us to complain about the charge, we may need to place your account on administrative hold while we review the situation. We do not do this lightly. We simply need to ensure that our team can focus on serving users who genuinely need our help.
We are on your side.
We are not trying to be difficult. We are trying to save lives. Your LIFE ID is there for you in case of an emergency. We just ask that you treat your subscription with the same seriousness.
Thank you for being part of the LIFE ID family. We truly appreciate you.
If you have any questions about your subscription or need to make changes, please reach out to us before your renewal date. We are here to help.
With gratitude,
The LIFE ID Team
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